Privacy Policy
Last updated: 1 January 2025
ReclaimFunds Financial Ltd. (“ReclaimFunds”, “we”) protects your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable law.
1. Data We Collect
When you submit an enquiry, we receive your full name, phone number, email address, approximate amount lost, preferred contact method and, optionally, a description of your situation. We also collect standard analytics data: your IP address, browser type and information about the pages you visit.
2. How We Use Your Data
- To assess your situation and contact you to discuss recovery options.
- To provide the agreed fund recovery services.
- To comply with legal and regulatory requirements.
- To improve our website and the quality of our services.
3. Legal Bases for Processing
We process data on the basis of your consent, the necessity of performing a contract and our legitimate interests in preventing fraud and improving our services.
4. Data Sharing
We do not sell your data. Where necessary for work on your case, information may be shared with legal advisers, financial institutions and regulators, as well as trusted service providers bound by strict confidentiality obligations.
5. Data Retention
We retain data for as long as necessary to provide our services and meet legal requirements. This period generally does not exceed 7 years after a case is closed.
6. Your Rights
Under the GDPR, you have the right to request access to, rectification or erasure of your data, restriction of processing or data portability, and to object to processing. To make a request, email [email protected].
7. Security
We implement the necessary technical and organisational measures to protect your data against unauthorised access and disclosure.
8. Contact Us
For privacy enquiries: [email protected] — ReclaimFunds Financial Ltd., 21st Floor, The Center, 99 Queen’s Road Central, Hong Kong SAR.